
A husband and wife travelling from British Columbia to Toronto for the holidays say they were prevented from boarding a Flair Airlines flight when they showed up at the gate with two dogs and their 10-month-old daughter.
Ryan Coulson, an app developer, and Rebecca Bordeiasu, a grade-school teacher, booked their flight on Nov. 3 for a Dec. 12 departure from Abbotsford Airport, near their home in Langley, B.C. Their itinerary, shared with National Post, shows two adult passengers, an infant, and two pets in the cabin.
But they say that when they arrived at the gate for the flight, they were told they couldn’t board the aircraft.
“We were told, without warning, that Flair had implemented a new internal policy on November 20 stating that a passenger cannot fly with both a dog and an infant,” Coulson said in an email to National Post. “We were never notified of this change, and there is no mention of this rule anywhere in Flair’s published policies, domestic tariff, or pet-travel webpage. In fact, Flair’s website still allows passengers to book a flight with both an infant and a dog.”
Bordeiasu joked: “The lady was almost trying to make us choose between our dog and our baby.”
National Post viewed the earlier version of the airline’s pet-travel page, which has
and now says: “Each adult may travel with either one infant or one pet. Transport Canada regulations require that if an infant and a pet are travelling together, each must be accompanied by a separate adult.”
A Flair spokesperson confirmed the change, telling National Post: “We updated the wording on our website on December 17 to improve clarity for customers, but the policy itself did not change.”
They added: “The rule in question is longstanding and comes directly from Transport Canada approved manuals for this aircraft type.”
However, a spokesperson at Transport Canada told National Post: “There are no Transport Canada requirements related to passengers travelling with both infants and pets.” They added: “Individual airlines may have policies or restrictions for passengers transporting animals while also travelling with infants. It is therefore recommended that travellers contact their airline well in advance to inquire about their specific situation.”
Tested on Dec. 19, Flair’s website chatbot was asked: “Can I bring an infant and a dog on the flight with me?” It replied: “Yes, you can bring an infant and a dog on the flight with you, but they must meet certain requirements.”
Bordeiasu said that, on Sept. 15, she had made the same flight, minus one dog and her husband, with Flair.
“I did this exact situation, with a dog and an infant,” she said. “I flew alone, I had a dog at my feet, my infant in my lap, with Flair. And it was not a problem. Now this rule has just been added. And personally I think, what’s the point of this rule? It’s clearly not safety because other airlines are allowing it, and they’ve allowed it for so long.”
Those other airlines, she said, include Westjet and Air Canada. Unable to fly with Flair, the couple booked a flight through Air Canada for several days later, and all five passengers — two adults, one infant and two dogs — arrived in Toronto on the same flight.
“They were stellar on the Air Canada flight; no one knew they were there,” said Bordeiasu of her dogs, which are both tiny chihuahua mixes and can be stowed under the seats. “Me and my husband, we each wear a backpack. They’ve got everything they need.”
She is relieved to have made it to her family in Toronto in time for Christmas, and not to have lost much of an extended stay that lasts until Jan. 15.
“This is my daughter’s first Christmas,” she said. “If we’d booked the 23rd of December, I would have been more livid than I am now.”
Gábor Lukács, founder of the organization
, told National Post: “Sadly, an airline citing a non-existent Transport Canada rule is not unheard of. It appears that the airline had no legal basis to refuse the passengers transportation.”
He added: “The airline should compensate the passengers for their expenses plus the inconvenience experienced. If the airline refuses to pay, the passengers should take the airline to small claims court.”
The couple says Flair offered to reimburse the cost of their flight but did not offer any further compensation, and that they are in touch with a lawyer.
Lukács said his organization is
to broaden the definition of “denial of boarding” and provide additional rights for passengers in these types of situations.
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