Time will tell how Ontario's $14-per-hour minimum wage experiment shakes out for a majority of earners and the businesses that employ them. For the moment, it is possible to believe all of the following without being either a heartless monster or an economic ignoramus:
- Minimum wage workers deserve the opportunity to make a decent living.
- This wage increase was pushed through without due consideration for hours worked, benefits, or job totals.
- Some businesses, mostly larger ones, may be able to find mechanisms to absorb the cost of the increase without cutting those three things.
- Some businesses, mostly smaller ones, may not.
- There are other ways to create an environment for well-paying jobs.
Already, though, Canadians have begun to give Tim Hortons the "heartless monster" designation. Some Ontario franchisee have responded to the wage hike by cutting paid breaks, some health benefits, and other perks. According to their professional association, this was the best they could do without reductions in prices or supply costs from their head office. The company fired back, condemning the use of front-line staff "to further an agenda or be treated as just an 'expense.'"
In spite of this, customers are turning on the company at large, declaring January 9 #NoTimmiesTuesday, the day they got their coffee and baked goods elsewhere. Some decided to extend the boycott beyond a single day, vowing to patronize independent coffee shops from now on. Protesters, mostly labour activists, descended upon locations across Ontario, armed with bizarrely childish chants. Marketing experts are aghast at the company's failure to control the damage.
Among the pundits, the most direct attack so far comes from Edward Keenan at the Toronto Star, who remarks that Canadians have finally woken up to the reality that Tims is "just another cold-hearted corporate behemoth" despite years of painstakingly crafted goodwill. He doesn't sound very happy about this admission. Therefore, allow me to do the celebrating for him: My friends, our sludgy, reheated, beige, sugar-loaded, self-parodying national nightmare may finally be drawing to a close.
While words like "beloved" and "cherished" and "storied" continue to abound in coverage of Tim Hortons, a Maclean's survey from October 2017 revealed that it was only the fourth-most popular chain in Canada. It wasn't even the most popular chain with a Canadian headquarters; that honour goes to Mississauga-based Second Cup, coming in second between McDonald's and Starbucks. Given the paucity of Second Cup's marketing, and their retail footprint (294 locations as of 2016) being only one-twelfth that of Tims (3,665 locations as of 2016), there can only be one answer: People like the product better.
Tims has tried, bless them, with such exciting culinary innovations as "artisan-style grilled cheese" (a basic grilled cheese sandwich with panini press marks), pumpkin spice everything, and espresso-based coffees made with actual espresso. These transparent attempts to compete with Starbucks have not radically altered the chain's true appeal: that it is convenient, cheap, and tolerably edible. It's the place we go when we need a quick hot breakfast on the way to school, or a caffeine jolt before hitting the highway, or a box of snacks for the weekly meeting. We go because it's there.
Tims is far from the only national corporation with more abundance than quality; there's Shoppers Drug Mart, for instance, or CIBC. The reason we "cherish" it has more to do with the company's ad agency than the company itself. They have put together a classically Canadian brand that the Conservative Party advertising staff could only dream of: the coffee of hockey players, hockey parents, road trippers, empty nesters, newcomers, pensioners, and people who own both small businesses and dogs. Tims has less of a customer base than a voting bloc.
But now? A brand is only as strong as the company's choice to live by it. In failing to safeguard the interests of its lowest-paid workers, Tims has shot that brand right in its skate-clad foot. It will take significantly more time for the company to recover from this than they did from the in-store Enbridge ad debacle of 2015. In that time, its loyal customers may discover coffee they plain like better. This is good news for those of us who have never liked seeing everything right with Canada reduced to a watery brew, a thawed-out pastry, and multiple visiting moose.
I will close with a question: What kind of "artisan" uses processed cheese in their sandwich? Really, Tims.
Photo Credit: Jeff Burney, Loonie Politics
Written by Jess Morgan